Client: Smurfit Kappa
We have been working with the customer over a number of years and they wanted us to come up with some ideas on how to deal with the customer interface into the factory. The brief was to redesign carry out a reception refurbishment to represent a modern clean and welcoming customer entrance into the building.
The total open area was vast, dominated by an open egg crate ceiling, dull lighting, brick walls with a dark oppressive atmosphere, and a dated looking ceramic tiled floor with a mosaic of colours pinks and dark greens. The reception office was situated in a brick built room at the far end of the open foyer area.
What we did was to look at the area that was important and that is the meet and greet to potential customers and suppliers by the entrance doors, and guiding important visitors into the main boardroom upstairs, or the CEO’s offices which were situated just off the main entrance doors.
We therefore came up with the idea of bringing the whole reception area towards the main entrance doors and just focusing on this area. We would then leave the majority of the area behind a glass wall alone and focus on the main lobby. By doing this, it also meant that we could meet the customers budget. It would simply cost too much to deal with the whole area.
Existing customer experience into Reception
Reception Refurbishment construction photographs
CDM and Health and Safety
The duration of the project and the number of people on site, as well as the access issues meant that we had to employ a Heath and Safety consultant to carry out a risk assessment and discuss with the client safe fire exit routes and means of protection from the staff whilst we were doing the work.
Reception Refurbishment Projects
If you would like us to look at your reception area, or indeed any aspect of your offices, please give us a call just for an initial no obligation discussion about what we may be able to do. We love to talk about projects.
Please call us on 01380 73 88 44